Return & Exchange Policy

At SARMAD, we want every order to arrive correctly and in excellent condition. This policy applies to purchases made through our official online store.

INSPECTION UPON DELIVERY

Where permitted by the courier, inspect the shipment before payment to confirm that:

• The correct product was delivered.
• The product is not visibly damaged.
• All included pieces are present.

Inspection does not include wearing, removing protective packaging, or prolonged use. If the shipment is visibly damaged or incorrect, refuse it and contact us immediately.

DEFECTIVE OR INCORRECT PRODUCTS

If a product has a manufacturing defect, arrives damaged, or differs from your confirmed order, contact us within 30 days of delivery.

After the issue is verified, you may request an exchange or a refund without additional cost, in accordance with applicable Egyptian consumer protection regulations.

CHANGE-OF-MIND REQUESTS

Requests must be submitted within 14 days of delivery. Eligibility depends on the product type and applicable legal exceptions.

To be eligible, the product must be:

• Unused and unworn.
• In its original condition.
• Returned with its original box, accessories, labels, and protective packaging.
• Accompanied by proof of purchase or order details.

For health, safety, and product-integrity reasons, worn products, products damaged after delivery, personalized products, and jewelry or similar items excluded by applicable law may not qualify for change-of-mind returns.

HOW TO SUBMIT A REQUEST

Contact us through the Contact Us page and provide:

• Your name and order number.
• The phone number used for the order.
• The reason for the request.
• Clear photographs or a video when reporting damage, a defect, or an incorrect item.

Do not send any product before receiving return instructions from our team.

REFUNDS

Approved refunds are processed after the returned product is received and inspected. For cash-on-delivery orders, the refund method will be agreed upon with the customer.

This policy does not limit any mandatory rights provided under Egyptian Consumer Protection Law.