Frequently Asked Questions

HOW CAN I PLACE AN ORDER?

Choose your product, add it to the cart, enter your delivery information, and complete the order. We may contact you to confirm the order before shipping.

WHAT PAYMENT METHODS ARE AVAILABLE?

We currently offer cash on delivery. You pay when your order arrives.

CAN I INSPECT MY ORDER BEFORE PAYMENT?

Where permitted by the courier, you may inspect the shipment upon delivery to confirm that the correct product arrived in acceptable condition. Inspection does not include wearing or prolonged use.

HOW MUCH DOES SHIPPING COST?

Standard shipping costs LE 90 across Egypt unless a different amount is displayed at checkout or announced as part of a promotion.

HOW LONG DOES DELIVERY TAKE?

Estimated delivery is 1–2 business days within Cairo and Giza and 2–4 business days for other governorates. Remote areas may require additional time.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, the courier or our team may contact you using the phone number provided with your order.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible. We can change or cancel an order before it is handed to the courier. Once shipped, changes may not be possible.

WHAT IF I RECEIVE A WRONG OR DEFECTIVE PRODUCT?

Contact us immediately through the Contact Us page and include your order information and clear photographs or a video showing the issue. Eligible defective or incorrect products will be handled according to our Return & Exchange Policy.

CAN I RETURN OR EXCHANGE A PRODUCT?

Eligible products may be returned or exchanged according to our Return & Exchange Policy and applicable Egyptian consumer protection regulations.

HOW SHOULD I CARE FOR MY WATCH OR ACCESSORIES?

Keep products away from water, perfume, chemicals, excessive moisture, impact, and prolonged direct sunlight. Store each item separately in a dry place when not in use.

HOW CAN I CONTACT SARMAD?

You can contact us through the Contact Us page or our official Facebook and Instagram accounts.